Refund policy

Our 7-day guarantee

We want you to love your hoodie. If you don't, we'll make it right. You have 7 days from the day your order is delivered to tell us.

Not happy for any reason

Maybe it looks different from the photos. Maybe the size is wrong. Maybe it just doesn't feel right. That's okay. Email us within 7 days of delivery and choose one:

A full refund, or
A free replacement (in the same or a different size or colour)

You don't need to mail anything back. Instead, we ask that you pass the hoodie on to a clothing charity.

Damaged, misprinted, or wrong item

If your hoodie arrives damaged, has a misprint, or is not what you ordered, email us a photo within 7 days of delivery. We'll replace it or refund you in full. Your choice.

How to request a refund or replacement

Email hello@bekindthreads.com within 7 days of delivery.
Include your order number.
Tell us whether you'd like a refund or a replacement.
If something is damaged, misprinted, or wrong, attach a clear photo.

We reply within 1 business day (Mon-Fri). You can also use our contact page.

Refund timing

Refunds go back to your original payment method. Once we issue it, your bank or PayPal usually shows it within 5-10 business days.

What we can't accept

Requests made more than 7 days after delivery. We can't process these.
Mailed returns. Every hoodie is printed to order, so we don't accept returns by mail. Please don't send anything to our Sheridan, WY address. It is a mailing address only, not a returns address.