BeKindThreads — help

Cancellation Policy

Need to cancel or change your order?

Every hoodie is printed to order, so we start production quickly. That's why the window to cancel or change an order is short.

Our cancellation window

You can cancel or change your order within 6 hours of placing it, as long as production hasn't started yet.

How to ask

1. Email hello@bekindthreads.com as soon as you can.
2. Include your order number.
3. Tell us what to change, such as the size, colour, or shipping address, or say you'd like to cancel.

We reply within 1 business day (Mon-Fri). Because time matters here, put "Cancel" or "Change" in your subject line.

If we can cancel

If your order hasn't gone into production, we'll cancel or update it and confirm by email. Cancelled orders are refunded to your original payment method. Your bank or PayPal usually shows it within 5-10 business days.

If production has already started

We can't cancel or change the order. You still have our 7-day guarantee once your hoodie arrives. See our refund policy.